Short Message Service (SMS) & Instant Messaging (IM) for Reference

presented by Beth Gallaway, Metrowest
March 13, 2006  

Word Doc handout

Handouts from Hands-On Instant Messaging Class

Instant Messaging Info, Examples & How-to

Text Messaging Info, Examples & How-to

Resources

Contact Beth via Text or IM

Evaluation for SMS& IM for Reference (please complete an evaluation if you access any of the materials on this page)

INSTANT MESSAGING (IM)

IM Providers

America Online Instant Messenger (AIM)

http://www.aim.com

Google. GoogleTalk

http://www.google.com/talk

ICQ

http://www.icq.com

Jabber (Mac)

http://www.jabber.org

MSN Messenger

http://join.msn.com/messenger/overview

Yahoo! Messenger

http://messenger.yahoo.com

IM Aggregators

Meebo - http://www33.meebo.com/.  
Trillian - http://www.ceruleanstudios.com/  
Gaim - http://gaim.sourceforge.net/  

Internet Telephony and Co-Browsing
Jybe - http://www.jybe.com.  
Skype - http://www.skype.com  
Gizmo - http://www.gizmoproject.com

Smileys & Slang: Learn the Language!
“Emoticons.” Wikipedia. http://en.wikipedia.org/wiki/Emoticon . Feb 6 2006.
“Instant Messenging.” Wikipedia. http://en.wikipedia.org/wiki/Instant_messaging. Feb 6 2006.
Acronyms, Emoticons and Smilies Page
. http://www.muller-godschalk.com/emoticon.html. Feb 6 2006.  
 
Who is Using IM?

Babson Library, Springfield College, MA  - http://www.spfldcol.edu/homepage/library.nsf/EB4F2767C562479445256BE5002DAE84/EEA410A88745743A85256E5F0070150D?OpenDocument

BuzzAgent - http://www.bzzagent.com/
Word of mouth marketing service, contact via IM  

Fearless Internet Radio - http://www.fearlessradio.com/fearless/
Chat w/ the DJ at this Chicago IL station.  

Franciscan Center for Social Concern - http://web.sbu.edu/fcsc/
St. Bonaventure University NY group, contact via IM  

George C. Gordon Library, Worcester Polytechnical Isntitute, MA - http://www.wpi.edu/Academics/Library/Help/refchat.html
Chat live with a librarian  

MA Trial Court Law Libraries - http://www.lawlib.state.ma.us/ask.htm
Chat live with a law librarian  

Metrowest MA Regional Library System – http://www.mmrls.org
Send an IM to consultant Beth Gallaway! CE classes also conducted via AIM - schedule online at http://www.mmrls.org/ce.htm

Oberlin College Library - http://www.oberlin.edu/library/im.html
Chat live with a reference librarian or specialist  

Penn State Admissions Office - http://www.ma.psu.edu/Admissions/admstaff.htm
Chat live with an admissions staff member  

Thomas Ford Memorial Library - http://www.fordlibrary.org/chat/
Chat live with a librarian          

Let’s Try It: AIM

  1. Go to http://www.aim.com and click “Get One FREE”  
  2. Complete the Create a Screen Name form:
  3. Click Submit! (Don’t forget to write down your new Screen Name and Password!)  

General Tips for IM:

Using AIM    
Logging In  

  1. Go to http://www.aim.com
  2. Click “Use AIM Express
  3. Log in with Screen Name and Password

Add a Buddy

  1. Click “Setup”
  2. Click “Add Buddy”
  3. Type your friend’s AIM Screen Name  in the yellow “New Buddy” field

Set an Away Message

  1. Click MyAim
  2. Select “Away Message"
  3. Set a message or type a new message.    

TEXT MESSAGING (SMS)

Short Message/Text Message Services   Costs by Provider (on top of regular phone service plan)

Provider

Pay per use

Packages

Cingular

http://www.cingular.com

$.10

$4.99/599

$9.99/1000

$19.99/2500

Sprint/Nextel

http://www.sprint.com

$.10

$29.99 unlimited

T-Mobile

http://www.t-mobile.com/

$.10

$4.99/400

$9.99/1000

$14.99/unlimited

Verizon

http://www.verizonwireless.com

$.10

$10.00/500

$15/1000 $20/2500

Sending Text Messages
Cingular - http://www.cingularme.com/do/public
send free to Cingular customers  

Verizon - https://www.vtext.com 
send free to Verizon customers 

SMS Everywhere - http://www.smseverywhere.com
$39 a month, $199 for 6 months for unlimited messages – includes a webpage set-up.  

USA Bulk SMS - http://usa.bulksms.com
$.053/message, purchased in credit blocks from $10.60-$920.00

MX Telecom - http://www.mxtelecom.com/us/
$190-$41,000 a month, depending on number of messages  

Receiving Text Messages

Enotify Me - http://www.enotifyme.com/
Merges email, text & voice so you can receive in one location. $4.95-$14.95/month  

4INFO - http://www.4info.net/
search engine service  

Google SMS - http://www.google.com/sms/  

Firefox Extension: Google Send to Phone - http://www.google.com/tools/firefox/sendtophone/index.html  

Yahoo! Send to Phone - http://mobile.yahoo.com/sendsms/local/info  

Who’s Using SMS/Text Messaging?

194.5 million subscribers in the US

7.3 billion messages a month  

American Idol - http://www.cingularsource.com/entertainment/idol/#
Vote by text message  

Channel 7 News - http://closings.whdh.com/signup/
School closings via phone update – just send your zip code & phone number!  

CNN - http://www.cnn.com/togo
News on your phone  

Lincolnshire County Libraries UK -  http://www.egovmonitor.com/node/4756
Hold notification  

Mapquest – http://www.mapquest.com/features/main.adp?page=help_mqm
Send directions to your phone for about $4 a month, requires some advanced setup   Mississippi Office of Homeland Security beginning in March 2006  

National Weather Service - http://www.nws.noaa.gov/mdl/synop/products.shtml
Select as many geographic areas as you like to receive bulletins

SIM’s Text a Librarian - http://www2.selu.edu/Library/ServicesDept/referenc/textalibrarian.html  
Sims Memorial Library, Southeastern University LA  

SMS/Texting Learn the Language!
Transl8it. http://www.transl8it.com/cgi-win/index.pl. Mar 7 2006
“Short Message Service.” Wikipedia. http://en.wikipedia.org/wiki/Short_message_service. Feb 6 2006.  

Let’s Try It: SMS

  1. Set up text messaging with your cellular service provider
  2. Create a short query by typing text into your cell via the keypad
  3. Send to Google : 46645

Don’t have SMS capability? Test out Google's SMS emulator at http://www.google.com/sms/demo.html      

General Texting Tips:

RESOURCES

AOL/Time Warner. “Press Release: America Online Inc.'s Second Annual Instant Messaging Trends Survey Shows Instant Messaging Has Gone Mainstream Teens and Young Adults Still Dominate But At-Work and Mobile Usage Is Growing Rapidly. AOL Second Annual Instant Messaging Trends Survey.”  http://media.aoltimewarner.com/media/newmedia/cb_press_view.cfm?release_num=55254160. Feb 6, 2006.  

Barack, Lauren. “Library Offers Instant Research Buddy.”  School Library Journal, v. 51 no. 10 (October 2005) p. 19.   Barack, Lauren. “Text Messaging the Classics? NokidN.” School Library Journal  v. 52 no. 1 (January 2006) p. 28

Baron, Naomi S.. See You Online: Gender Issues in College Student Use of Instant Messaging by Department of Language and Foreign Studies, American University. http://www.american.edu/tesol/Baron-SeeYouOnlineCorrected64.pdf. Feb 6 2006.

Carlson, Scott. “The Net Generation Goes to College: Tech-savvy 'Millennials' have lots of gadgets, like to multitask, and expect to control what, when, and how they learn. Should colleges cater to them?” The Chronicle of Higher Education/Information Technology. Volume 52, Issue 7. Oct 7, 2005. Page A34. http://chronicle.com/free/v52/i07/07a03401.htm. Feb 6 2006.  

Dee, Cheryl R.; Newhouse, Joshua D. “Digital Chat Reference in Health Science Libraries: Challenges in Initiating a New Service.” Medical Reference Services Quarterly v. 24 no. 3 (Fall 2005) p. 17-27  

Drew, Bill. “Chat Reference at Morrisville State College Library.” Ronan, Jana, ed. Chat reference : a guide to live virtual reference services. May 6, 2005. http://babyboomerlibrarian.blogspot.com/2005/05/chat-reference-at-morrisville-state.html. Feb 6 2006.

Francoeur, Stephen. “Web-based chat and IM: Not "either/or" but "both/and." Digital Reference.June 24 2005. http://www.teachinglibrarian.org/weblog/2005/06/web-based-chat-and-im-not-eitheror-but.html. Feb 6 2006.  

Guenther, Kim. “Socializing Your Web Site with Wikis, Twikis, and Blogs.” Online, v. 29 no. 6. November/December 2005 p. 51-3.

Houghton, Sarah. “Instant Messaging: Quick and Dirty Reference for Teens and Others.” Public Libraries, Jul/Aug 2005.  

Houghton, Sarah. “Virtual Reference @ Your Library.” KnowledgeQuest, Jan/Feb 2005. http://www.ala.org/ala/aasl/aaslpubsandjournals/kqweb/kqarchives/v33/333Houghton.htm. March 7 2006.  

Parker, Pamela. "R U Ready 4 SMS Mktg?" ClickZ. 8/2/02. http://www.clickz.com/experts/brand/buzz/article.php/1438191. March 7 2006.  

Pew Internet & American Life Project. “Teens and Technology.” July 2005.
http://www.pewinternet.org/PPF/r/162/report_display.asp. March 7 2006.

Pew Internet & American Life Project. "How Americans Use Instant Messaging" from the September 2004 http://www.pewinternet.org/PPF/r/133/report_display.asp. March 7 2006.

Pomerantz, Jeffrey. “A Conceptual Framework and Open Research Questions for Chat-Based Reference Service.” Journal of the American Society for Information Science and Technology v. 56 no. 12 (October 2005) p. 1288-302

Potter, Beth. “Msg cmng thru loud n clr.” Denver Post, March 5 2006. http://www.denverpost.com/business/ci_3567824. March 7 2006.

Pulliam, Beatrice. “Trillian Training Materials.” Edifice Ref. July 21, 2005. http://edificeref.info/?p=71. March 7 2006.

Rosenberger, Luke.  “War... What is it good for?” LBR Weblog. June 23, 2005. http://lbr.library-blogs.net/war_what_is_it_good_for.htm. March 7 2006.

Schmidt, Aaron and Michael Stephens. “IM Me.” Library Journal. April, 2005. http://libraryjournal.com/article/CA512192.html?display=searchResults&stt=001&text=im+me. Feb 6, 2006.

Schmidt, Aaron & “Having a Telephone.” walkingpaper.org. Feb 3 2005. http://www.walkingpaper.org/presentation/havingaphone/. March 7 2006.

Schmidt, Aaron. "Product Pipeline." Library Journal Net Connect, Winter 2006 p 18-19.  

Smith, Bryan. “IM Reference: What We've Learned.” Homer Township @ Illinois Library Association, October 14, 2005. http://www.homerlibrary.org/HomerILA.ppt. March 7 2006.

Sotillo, Susana M. “Using Instant Messaging for Collaborative Learning: A Case Study.” Innovate Online. Feb/Mar 2006. http://www.innovateonline.info/index.php?view=article&id=170. March 7 2006.

Stone, Brad. “IM’s New Calling.” Newsweek: The Business Edge/MSNBC 12/7/05. http://www.msnbc.msn.com/id/10354220/site/newsweek. Mar 7 2006.

Tucker-Raymond, Caleb. "web-based chat vs. instant messaging." L-Net staff information blog. June 24, 2005. http://www.oregonlibraries.net/staff/?p=178. March 7 2006.

Virgin Mobile. Practice Safe Text. http://www.practisesafetext.com. March 7, 2006.

Vokey, Sherri. “IM goes live at UNLV Libraries” July 13, 2005. ::schwagbag:: http://blog.uwinnipeg.ca/schwagbag/archives/2005/06/iming_goes_live.html. March 7 2006.

Wasik, Joann M. “Building and Maintaining Digital Reference Services.” ERIC Digest. March 1999. http://www.ericdigests.org/1999-4/digital.htm. March 7 2006.

 

Contact Beth Via Text or IM

cell: email request for cell phone number to test :)

AIM: rimeswith0range
Gizmo: informationgoddess29
Google Talk: informationgoddess29
ICQ: 311254389 OR informationgoddess29  
Jabber: informationgoddess29
Skype: informationgoddess29
Yahoo!: informationgoddess29

 

Evaluation for Workshop (please complete an evaluation if you access any of the materials on this page)